FAQ

Can I wash my mittens and scarves?

Like any wool product, you have to be careful, because the washing process may change the look or size. We recommend spot cleaning first. We have also had great success washing the mitts and scarves in a gentle cold cycle, reshaping them on a flat surface, and air-drying them. 

 

What is your return policy?

We take great pride in our craftsmanship and thoroughly check each item before we ship it. If your LucyBlue Knits product arrives with a structural flaw, please tell us. We'll be happy to exchange it. 

Otherwise, we do not accept returns.

 

What if I need a better look at the product before I buy? 

Email us the name and description of the product, and we will send you a few more pics to help you decide.

 

How do I decide which mitten size will fit me best?

There is nothing worse than mittens that are too tight or too big. That's why we're the only artisan mitten company to create small, medium and large mittens. In general, our smalls are approximately 9" long and fit petite women or middle school kiddos. If you wear this size, the measurement from your middle fingertip to the base of your wrist should be 5.5–6"; mediums are approximately 10" long and fit most women or men with smaller hands. If you wear this size, the measurement  from your middle fingertip to the base of your wrist should be 6.5–7"; and larges are approximately 11" long and fit tall women and most men If you wear this size, the measurement  from your middle fingertip to the base of your wrist should be 7.5–8".  Here are a few photos to help you best decide which size is for you.

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Do you take custom orders?

We don’t take custom orders online, but we do provide a special service where we use your sweater to make a priceless gift. Many of us have old, sentimental sweaters sitting in the back of our closets that belonged to a parent or even a grandparent. They are too precious to throw away, but too out of style to wear. We can take your cherished sweater and create a beautiful new product that can be worn. Often, folks will send us 2 or 3 sweaters and ask, "Can you make me 3 pairs of mittens for my daughter-in-laws?" Yes! We LOVE to create these uniquely personal gifts. Because we take extra care in creating these keepsakes, we charge an additional $10 per pair. To drop off your sweaters or arrange for a consultation at our studio, 

contact us at lucyblueknits@gmail.com.

 

How did LucyBlue get its name?

My sister and I are dog lovers. We really, really love dogs! So, when it came to name our company, our pups naturally came to mind. At the time, she had a huge English Mastiff named Lucy, and I had a huge French Mastiff named Blue. Thus, LucyBlue came to be. It tickles us that many of our clients are dog walkers. They've told us that our mitts keep their hands warmer on their long walks than any other mittens they've tried. 

That makes us very happy! 

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